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Terms and Conditions
Price policy
Every item is described as accurately as possible and represents excellent value for money. The correct price is that which is displayed on this website, at the time that we receive your application, save in the case of a mistake where a pricing error is discovered or for reasons beyond our reasonable control, e.g. alterations to the rate of value added tax. If the correct price is higher than the price displayed on the website, you may return the goods within our 14 day approval, in new condition.
We reserve the right to adjust the VAT element if this changes from 17.5% (as advised by HRMC).
Price Policy on clearance/sale prices
In some instances items may have been sold at their original prices on the website or in the catalogue of one of our Scotts & Co. sister companies and items may not necessarily have ever sold previously on this company's website. Details of all the Scotts & Co. brands are available on request.
We always strive to bring our customers the best possible offers and deals whilst ensuring to operate fair commercial practices without misleading our customers.
Where we detail price reductions on our web-site the following pricing policy shall apply: The 'WAS' price shown next to an item on this website is the highest price at which the item has been offered for sale in the last 12 months by us or one of our sister company publications (details on request). Some items have been offered for sale at a price lower than the 'WAS' price during the last 12 months but, unless otherwise indicated, the 'NOW' price shown is the lowest price at which the item has been offered by us. Details of intervening prices are available on request. In all cases the 'WAS' price will have applied for a continuous period of 28 days or more.
Clearance and Promotions
Clearance products and promotions are subject to availability and are not an indication of availability. Offers may be changed or withdrawn without notice by Scotts & Co at any time. We reserve the right to cancel a promotion / reject redemption of a promotional code when stock runs out or when the total value of the promotional codes already exceeds a certain financial value.
Payment Policy
If you are paying by credit card, please note that your card will only be debited as your individual items are despatched.
Returns Policy
Customer Satisfaction Guaranteed
We guarantee to replace or refund any item that does not meet with your complete satisfaction. All we ask is that the item is returned to us within 14 days, unused and in its original packaging together with proof of purchase. Pierced earrings, software, personalised and perishable items, as well as hygiene-sensitive items including pillows, mattress-toppers and duvets may not be returned unless faulty. This does not affect your statutory rights.
Please note, if you are returning alcohol you must call customer enquiries on 0871 855 2203. We cannot accept returns without prior notification.(Calls are charged at 10 pence per minute from a BT landline, calls from other networks and mobiles may be higher)
All wines are dispatched on our behalf by Prestige Cellars Ltd and Intervino Ltd.
Cancellation
Under Consumer Protection (Distance Selling) Regulations 2000, you have a statutory right to cancel your order and receive a full refund, apart from items personalised for you. Personalised products are bespoke and made for your specification, should you wish to cancel a personalised order whilst we will endeavour to effect your cancellation, an item may already be in the process of personalisation and cancellation may not be possible. If an item has already reached our despatch channels and it is too late to cancel, we ask that you return the item(s) to us.
We guarantee to replace or refund any item that does not meet with your complete satisfaction. All we ask is that the item is returned to us within 14 days, unused and in its original packaging with all original documentation.
Flat Packed Furniture
Check the contents against the instructions enclosed. Once assembly has commenced, flat packed furniture is non-returnable. This does not affect your statutory rights.
Wooden
Please note where we refer to products as 'Wooden' they may in fact be contructed in whole or in part from MDF, engineered wood of have a wood board construction.
Order Acceptance
We may not be able to accept your order, or part of your order, due to one of the following reasons:
- Authorisation of your payment failed
- We made a pricing or product description error
Waste Electrical and Electronic Equipment (WEEE) Regulations
On 1 July 2007 the Waste Electrical and Electronic Equipment (WEEE) Regulations were implemented in the UK in order to protect our environment. Along with other retailers, Scotts & Co have joined the Distributor Take-Back Scheme (DTS) which will allow you to deposit your old electrical/electronic items, free of charge, to recycling points set up around the country. Visit www.recycle-more.co.uk to find out where your nearest recycling point is. Unfortunately we cannot accept electrical items back for recycling. Instead Scotts & Co has contributed to the funding of an alternative network of UK recycling facilities as stated above.
