Customer Satisfaction Guaranteed
We guarantee to replace or refund any item that does not meet with your complete satisfaction. All we ask is that the item is returned to us within 14 days, unused and in its original packaging together with proof of purchase.
If we find that the product has not been returned to us in fully resaleable condition we reserve the right to refuse a refund on the item, or deduct up to 25% of the original selling price from the refund amount.
Returned parcels remain the customer's responsibility until safely received by us. Additional parcel insurance is recommended when returning goods valued at over Â£30. Please note if any goods which form part of a bundle offer are returned for a refund, then the remaining items will revert to their normal catalogue price and you will be refunded accordingly.
Under Consumer Protection (Distance Selling) Regulations 2000, you have a statutory right to cancel your order within seven days of reciept of your good and recieve a full refund, apart from items personalised for you. if an item has already reached our despatch channels and it is too late to cancel, we ask that you return the item(s) to us. Personalised products are bespoke and make for your specification, should you wish to cancel a personalised order whilst we will endeavour to effect your cancellation, an item may already be in the process of personalisation and cancellation may not be possible.
We guarantee to replace or refund any item that does not meet with your complete satisfaction. All we ask is that the item is returned to us within 14 days, unused and in its original packaging with all original documentation.