What should I do if my order hasn't arrived in full after 21 days?
If we are unable to deliver a product within a maximum of 21 days, then you will be notified by email or by post.
If you have not received your order and are concerned that it has gone missing then please contact us giving full details of your name, account number and the items ordered, either by email at firstname.lastname@example.org or by phone on 0344 482 6041*.
Will I get a refund if my order goes missing?
Once we have investigated the details of your missing parcel, any refunds payable will be credited back to your credit or debit card.
*Charges to 03 numbers are the same as standard UK landline numbers starting in 01 or 02. Calls to 03 numbers are often included in bundled minutes and unlimited call packages. Please contact your provider for more information. Other networks and mobile providers may vary. Charges to 0844 numbers cost 7p per minute plus your telephone company's access charge. All calls may be monitored and recorded for training purposes.