What is your returns policy for Expert Verdict

If an items arrives faulty, broken or damaged then please please contact our customer service team via Live Chat which you will find at the bottom right of your screen.  This is available between 9.00am and 5.30pm Monday to Friday, excluding public holidays.  You can also email your query to our customer service enquiry team.

You may return an item within 30 days or receipt unused and in its original packaging for an exchange or refund.

• We will credit the full amount to the original payment method excluding any shipping costs.
• We do not accept returns on certain items such as: Software; Personalised items which are made for you; Perishable items; Hygiene-sensitive items (including pierced earrings, pillows, mattress-toppers and duvets), unless faulty. This does not affect your statutory rights. Please see full list below.
• Returned parcels remain the customer’s responsibility until safely received by us. We recommend you obtain proof a certificate of posting. Parcel insurance is recommended when returning goods valued over £30
• Card refunds can take up to 10 working days to be processed by your Bank. This varies between card issuers and unfortunately, we are unable to influence this.
• Replacements or refunds for exchange of damaged or wrongly selected goods will not be processed until the original items has been received back in our warehouse.
• If goods which form part of a ‘bundle offer’ are returned for a refund, then the remaining items will revert to their normal price. You will be refunded accordingly.
• The company reserves the right to refuse a refund if the condition of the goods reflects normal wear and tear. All refunds and replacements will be processed on receipt of the returned items.

Are there any items where you will not accept returns?

There are certain items where unless faulty or damaged we are unable to accept returns. This includes:

- Self-assembly furniture if partly or completely assembled.

- Personalised items unless incorrectly personalised

- Software i.e. USB drive and SD cards.

- Products which have been opened or their protective packaging/seals removed and cannot therefore be returned for hygiene reasons (unless faulty):

• Underwear
• Bedding, mattress protectors, mattress toppers, bed pads, pillows, duvets, electric blankets
• Beauty/grooming products (pills/potions/creams/ointments/supplements/make-up)
• Any personal care products (such as electric razors)

All items complete with all accessories must be returned in ALL of the original packing, or equivalent protection used.

This does not affect your statutory rights.

How do I return an item?

Making a return is easy. All we ask is that you follow the procedure below so that we can process your return as quickly as possible. If you have any queries, please email customerservices@expertverdict.com  or use our Live Chat service.

NB, if any items are received broken, damaged or faulty, please contact us via our Live Chat service within 5 days of receipt and we will be happy to assist you.

1. You may return any item within 30 days of receipt for a full refund, replacement or exchange.
2. Please complete the form enclosed with your product stating the reason for your return.
3. Enclose the form in the parcel.
4. Goods should be returned unused and in their original packaging.
5. Peel off the returns label and stick it to your parcel (make sure no other labels are visible).
6. Take to the post office (unless it’s a heavy item – see below), affix stamp and retain proof of postage.

Returns
Unit 3
Crompton Road
Groundwell
Wiltshire
SN25 5AW

Please allow up to two weeks for the refund to be processed.

If you wish to return an item which was shown as a ‘heavy item’ on the original order, then we can arrange a collection and deduct the cost from the final refund. Please email customerservices@expertverdict.com or use our Live Chat service.

Where do I return my items?

Please complete the form enclosed with your product stating the reason for your return. We will need your order number and your name and address. Please then send the parcel to:

Returns
Unit 1,
Crompton Road,
Groundwell,
Wiltshire,
SN25 5AW

When do I get a refund once I have returned an item?

Once we have received the items back into our warehouse, refunds will be credited back to you in using the same method with which you originally paid. We will credit the full amount to the original purchaser’s payment card excluding any shipping costs. Card refunds can take up to 10 working days to be processed by your Bank. This varies between card issuers and unfortunately, we are unable to influence this.

If goods which form part of a ‘bundle offer’ are returned for a refund, then the remaining items will revert to their normal price. You will be refunded accordingly.

The company reserves the right to refuse a refund if the condition of the goods reflects normal wear and tear. All refunds and replacements will be processed on receipt of the returned items.

Is there an age restriction on certain products?

UK law does not permit us to supply restricted products to persons under a specified age. Any person under the specific age must not attempt to purchase any of the following products. The age restriction applies to the recipient of the product.

Minimum age of 18
– Products containing alcohol (visit www.drinkaware.co.uk for further information)
– Bladed items

Minimum age of 16
– Liquor chocolates
– Party poppers

Minimum age 12
– Christmas crackers

Variable age (as specified on the packaging of the product) I.e. DVDs/Blu-Rays

 

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