Returns & Refund Policy

Expert Verdict Return Policy:

You may return an item within 30 days under our no-quibble guarantee, the products must be unused and in the original packaging for an exchange or refund.

• Once your returned product has been inspected by the returns team we will credit the full amount to the original payment method, excluding any shipping costs and discounts received on your original order.
• We do not accept returns on certain items such as: Software; Personalised items which are made for you; Perishable items; Hygiene-sensitive items (including pierced earrings, pillows, mattress-toppers and duvets), unless faulty. This does not affect your statutory rights. Please see full list below.
• Returned parcels remain the customer’s responsibility until safely received by us. We recommend you obtain proof a certificate of posting. Parcel insurance is recommended when returning goods valued over £30
• Card refunds can take up to 10 working days to be processed by your Bank. This varies between card issuers and unfortunately, we are unable to influence this.
• Replacements or refunds for exchange of damaged or wrongly selected goods will not be processed until the original items has been received back in our warehouse.
• If goods which form part of a ‘bundle offer’ are returned for a refund, then the remaining items will revert to their normal price. You will be refunded accordingly.
• The company reserves the right to refuse a refund or replacement if the condition of the goods reflects normal wear and tear, accidental damage or misuse of the item. All refunds and replacements will be processed on receipt of the returned items being inspected by the returns team. If for any reason we are unable to refund, replace or exchange the order we will send the product back to you.

When do I get a refund once I have returned an item?

Once we have received the items back into our warehouse, refunds will be credited back to you using the same method with which you originally paid. We will credit the full amount to the original purchaser’s payment card excluding any shipping costs and discounts received on your original payment. Card refunds can take up to 10 working days to be processed by your Bank. This varies between card issuers and unfortunately, we are unable to influence this.

If goods which form part of a ‘bundle offer’ are returned for a refund, then the remaining items will revert to their normal price. You will be refunded accordingly.

The company reserves the right to refuse a refund if the condition of the goods reflects normal wear and tear. All refunds and replacements will be processed on receipt of the returned items.